MBNA Limited

Financial Ombudsman decision DRN-4450259 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs C complains that MBNA Limited (MBNA) are asking her to pay interest on balance transfers that were supposed to be interest free until mid-2024.Interest and rates

I accept that MBNA’s communication was confusing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4450259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.