Barclays Bank UK PLC

Financial Ombudsman decision DRN-4448093 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

B, a limited company, complains that Barclays Bank UK PLC won’t refund all the money it lost when it was the victim of a scam.APP scam refund refused

Was B vulnerable, under the CRM code?Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4448093.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.