Santander UK Plc
Financial Ombudsman decision DRN-4446376 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr S complains that Santander UK Plc (Santander) is refusing to refund him the amount he lost as the result of a scam.APP scam refund refused
When Mr S raised the scams with Santander it didn’t offer any refund for the payments made in relation to the first scam but did refund 50% of the payments Mr S made to the second scam.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4446376.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.