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Prestige Finance Limited

Financial Ombudsman decision DRN-4445828 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

I could only look at a complaint about whether Prestige treated Mr and Mrs B fairly when they experienced financial difficulty from 23 July 2018.Treatment in financial difficulty

Prestige marks the account as vulnerable. But I can’t see that it alters its approach.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4445828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.