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Phoenix Group Management Services Limited
Financial Ombudsman decision DRN-4445056 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
The estate of Mrs G complain that Phoenix Group Management Services Limited mis-sold an equity release mortgage.Product mis-sold
Mr and Mrs G were elderly and vulnerable when they entered into these mortgages.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4445056.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.