Barclays Bank UK PLC

Financial Ombudsman decision DRN-4444445 Upheld

Upheldoutcome, as published by the Ombudsman

£8,079redress stated in the decision

Mon Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr W complains that Barclays Bank UK PLC (“Barclays”) won’t refund over £66,000 he lost to an investment scam.APP scam refund refused

I understand that Mr W is also unhappy with the way Barclays handled his fraud claim, as it closed his investigation without telling him, and also didn’t inform him that the credits applied to his account were only temporary.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4444445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.