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RCI Financial Services Limited

Financial Ombudsman decision DRN-4441733 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

In instances of financial difficulty, I expect financial businesses such as RCI to treat their consumers with forbearance and due considerationTreatment in financial difficulty

RCI has an obligation to report fair and accurate information to credit reference agencies. Therefore if there are missed payments, late payments or the account is defaulted, this will be reportedCredit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4441733.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.