TSB Bank plc

Financial Ombudsman decision DRN-4440454 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss B complains that TSB Bank plc shouldn’t have defaulted her current account as she had maintained regular repayment plans through a debt management plan.Treatment in financial difficulty

TSB bank plc should amend Miss B’s credit file and remove the default it registered on the account and remove the late payment markers it applied between September 2018 and July 2021.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4440454.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.