Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4439899 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Miss G complains that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (Novuna) are holding her to the terms of a loan agreement she didn’t enter into.APP scam refund refused

Miss G has also re-iterated her position regarding the affordability of the loanIrresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4439899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.