HSBC UK Bank Plc
Financial Ombudsman decision DRN-4439877 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
failed to prevent the use of his identity for fraudulent applications which adversely affected his credit reportCredit file reporting
Mr G was the victim of identity theftIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4439877.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.