National Westminster Bank Plc

Financial Ombudsman decision DRN-4436730 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr D is unhappy National Westminster Bank Plc (NatWest) didn’t notify him that a third party would remain on his account when it changed from a children’s account. He’s also unhappy with the service received when trying to remove the third party.Identity checks and access

She felt the £250 offered was fair and reasonable in the circumstances.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4436730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.