NewDay Ltd

Financial Ombudsman decision DRN-4434283 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£159redress stated in the decision

Thu Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs B complains that NewDay Ltd failed to prevent a payment of £159.09 being taken from her account; and that it has handled things poorly and caused her distress and inconvenience.Complaint handling

I think in this case NewDay could have done betterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4434283.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.