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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-4433513 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
believes this has negatively impacted his credit fileCredit file reporting
VWFS has apologised to Mr R in a further final response for the confusion caused in suggesting his credit file would be amendedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4433513.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.