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Nationwide Building Society
Financial Ombudsman decision DRN-4431497 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms P complains that Nationwide Building Society sent her a letter saying she had opted into investment advice when she had previously opted out. She further complains about the way it treated her in respect of her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4431497.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.