National Westminster Bank Plc

Financial Ombudsman decision DRN-4431195 Not upheld

Not upheldoutcome, as published by the Ombudsman

£482redress stated in the decision

Mon Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

recording arrears when he has made the paymentsTreatment in financial difficulty

Mr B complains that National Westminster Bank Plc is overcharging the interest on his loanInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4431195.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.