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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-4430905 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss I complains that BMW Financial Services (GB) Limited (“BMWFS”) provided her with car finance that she couldn’t afford to repay. She believes BMWFS acted irresponsibly in approving the finance.Irresponsible lending

I can accept Miss I perhaps entered into the contract without a full understanding of the implications of doing so, and – on the face of it – appears to have been a potentially vulnerable customer.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4430905.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.