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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-4429211 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
the amount of lending showing on Ms J’s credit file impacting her ability to borrowCredit file reporting
Ms J has described having to deal with substantial personal issues during the course of the events here. I’m sorry to hear this and have kept these important issues in mind whilst considering all that happened here.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4429211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.