HSBC UK Bank Plc
Financial Ombudsman decision DRN-4428844 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mr C has complained about calls he’s receiving from HSBC UK Bank Plc about his jointly held mortgage account.Treatment in financial difficulty
I don’t think it is reasonable for HSBC to call Mr C and ask to speak to Ms R when he has told HSBC that it is his number and that such calls are causing him distress and inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4428844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.