HSBC UK Bank Plc
Financial Ombudsman decision DRN-4427962 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Nov 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss A complains that HSBC UK Bank Plc (‘HSBC Bank’) irresponsibly gave her three loans that she couldn’t afford.Irresponsible lending
HSBC Bank did not agree. But they did think their customer service had, at one point, not been at the level they might have wished it to be, and so they credited Miss A’s account with £75.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4427962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.