Barclays Bank UK PLC

Financial Ombudsman decision DRN-4426684 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Support for vulnerable customers

In the Ombudsman’s words

Barclays Bank UK PLC (Barclays) refused to update his bank account postal address.Identity checks and access

Mr M feels Barclays could have done more to help him as he is a vulnerable person and should have taken into account his situation but never did.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4426684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.