JN Bank UK Ltd

Financial Ombudsman decision DRN-4424695 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£4,718redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

JN Bank let Miss C down by not giving her all of the information she asked for and they sent her information which she didn’t ask for relating to a different section of the CCA.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4424695.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.