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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4423858 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Tesco Bank did not uphold Mr C’s complaint. They said that the loyalty membership he provided on his application was linked to his card.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4423858.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.