MONZO BANK LIMITED
Financial Ombudsman decision DRN-4421995 Not upheld
Not upheldoutcome, as published by the Ombudsman
£7,255redress stated in the decision
Tue Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss L complains that Monzo Bank Ltd won’t refund money she lost to an investment scam.APP scam refund refused
Monzo paid Miss L a total of £75 compensation. I think this was fair as it delayed in responding to her complaint and I think this would have caused her unnecessary worry.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4421995.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.