Virgin Money plc
Financial Ombudsman decision DRN-4421322 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
Virgin Money failed to carry out a sound and proper credit assessmentIrresponsible lending
Miss D complains that Clydesdale Bank plc, trading as Virgin Money, won’t refund to her the money that she paid for a holiday club membership.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4421322.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.