Swift 1st Limited
Financial Ombudsman decision DRN-4418830 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr and Mrs Y also told us they consider the interest that had been applied to the loan was unfairInterest and rates
Swift has said it made a mistake in telling Mr and Mrs Y that they could settle their loan for 50% of the outstanding balanceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4418830.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.