National Westminster Bank Plc

Financial Ombudsman decision DRN-4418143 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr G says that NatWest have reported incorrect information to the Credit Reference Agencies (CRA’s) as he was advised to place a hold on repayments while his complaint was under investigation.Credit file reporting

NatWest provided Mr G with poor customer service on occasions by not responding to his complaint within 56 days of Mr G raising his complaint, or replying to his emails chasing up his complaint resolution, and the wait he’s had to be connected to their staff.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4418143.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.