Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-4416088 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Miss G complained, said that the loan wasn’t affordable for her and wanted to know details of the checks BOI had undertaken when agreeing the loan.Irresponsible lending

Miss G complains that Bank of Ireland (UK) Plc (BOI) are holding her to the terms of a loan agreement that she says she didn’t enter into.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4416088.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.