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Charter Court Financial Services Limited
Financial Ombudsman decision DRN-4415598 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Mon Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Charter did not ring him until 13 April 2023, as they said they needed to complete an ISA declaration for him.Payment delayed or failed
He said Charter’s service was poor but the backdating of the deposit and ISA allowances alongside the offer of £30 has meant Mr B has not been financially disadvantagedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4415598.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.