Santander UK Plc
Financial Ombudsman decision DRN-4414594 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
checks were ongoing for the period the bank provides a service to the customer and are known as the Know Your Customer (KYC) checksIdentity checks and access
Santander didn’t however provide the service it should have through this processService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4414594.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.