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FirstRand Bank Limited
Financial Ombudsman decision DRN-4413959 Not upheld
Not upheldoutcome, as published by the Ombudsman
£266redress stated in the decision
Thu Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss R complains FirstRand Bank Ltd trading as Motonovo Finance (Motonovo) irresponsibly entered into a hire purchase agreement with her because it wasn’t affordable for her based on her financial situation at the time.Irresponsible lending
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4413959.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.