Vanquis Bank Limited

Financial Ombudsman decision DRN-4412482 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs L complains that Vanquis Bank Limited didn’t provide her with the service it should have when she was experiencing financial difficultiesTreatment in financial difficulty

Vanquis also noted Mrs L’s DSAR response wasn’t sent as intended causing a delay in Mrs L receiving this information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4412482.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.