Zopa Bank Limited
Financial Ombudsman decision DRN-4409216 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr T complains Zopa Bank Limited are harassing him regarding a loan when he’s got a payment arrangement in place with them already.Treatment in financial difficulty
Mr T is also unhappy about their lack of response when he raised his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4409216.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.