National Westminster Bank Plc

Financial Ombudsman decision DRN-4406964 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

He was satisfied that the bank had followed its legal requirements and its own reasonable policies during the lending process, especially regarding responsible lending.Irresponsible lending

In particular, he complained that unnecessary requirements and unreasonable delays had caused the loan not to be available for drawdown until 19 January, when it had been clear from the outset that it was required by 1 January.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4406964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.