Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4404898 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

The letter made other claims including that the sales presentations included practices that were prohibited under the Consumer Protection from Unfair Trading Regulations 2008 and that no assessments were done to assess Mrs C's creditworthiness before the loans were made to her.Irresponsible lending

Mrs C’s representative made claims, on behalf of Mrs C, to Novuna Personal Finance under sections 75 and 140A of the Consumer Credit Act 1974 in February 2023 about Mrs C and her husband’s three purchases of holiday products from the holiday company. It said that Mrs C has a claim for misrepresentation against the holiday company for which Novuna Personal Finance is jointly and severally liable under section 75 and the misrepresentations and practices in the sales presentations made the finance agreements unfair under section 140A.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4404898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.