Hampshire Trust Bank Plc

Financial Ombudsman decision DRN-4399626 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

The complaint Mr T has complained about the information Hampshire Trust Bank Plc (“HTB”) has reported to the credit reference agencies about his buy to let commercial loan facility.Credit file reporting

It upheld a small part of the complaint in respect of how a call at the start of May had been handled, and for that it offered £50 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4399626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.