NewDay Ltd

Financial Ombudsman decision DRN-4398478 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Ms E complains that NewDay Ltd trading as John Lewis Credit Card has unfairly applied interest to the balance of her credit card account.Interest and rates

remove any adverse information reported to the Credit reference agencies about this account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4398478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.