MONZO BANK LIMITED
Financial Ombudsman decision DRN-4398370 Upheld
Upheldoutcome, as published by the Ombudsman
£1,915redress stated in the decision
Mon Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss S complains that Monzo Bank Ltd hasn’t refunded any of the money she lost when she fell victim to a scam.APP scam refund refused
Rules cited
FCA DISP (Dispute Resolution), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4398370.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.