Barclays Bank UK PLC

Financial Ombudsman decision DRN-4398204 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr W was left unhappy with Barclaycards handling of his complaint and brought it to the Financial Ombudsman Service for an independent reviewComplaint handling

Mr W complains that Barclays Bank UK PLC trading as Barclaycard (“Barclaycard”) provided poor customer service after he fell victim to fraudulent activity on his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4398204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.