Firms › Shawbrook Bank Limited ›
Shawbrook Bank Limited
Financial Ombudsman decision DRN-4396972 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
solar panel system they say were misrepresented to them by the supplierProduct mis-sold
Shawbrook didn’t agree the system had been misrepresented to Mr R and Mr S or that there were any other reasons for the claim to be upheld. But it did offer £200 compensation for delays in complaint handling.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4396972.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.