TSB Bank plc

Financial Ombudsman decision DRN-4396751 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

working with him, providing support and forbearance as he has been experiencing financial difficultyTreatment in financial difficulty

recognising that it needs to do more to reflect the impact of some of its customer service during this timeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4396751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.