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Zopa Bank Limited

Financial Ombudsman decision DRN-4394471 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Ms F has complained that Zopa Bank Limited is holding her liable for a loan which she says was taken out as the result of a scamAPP scam refund refused

I think that in this case, such appropriate checks would have revealed that Ms F had very recently taken out £20,000 of other loans and was most likely already over-indebted.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4394471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.