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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-4390826 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
Mr O complains Shop Direct Finance Company Limited trading as Littlewoods lent to him irresponsibly.Irresponsible lending
I do think the level of service fell short when it came to communicating their decision with him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4390826.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.