Starling Bank Limited

Financial Ombudsman decision DRN-4389675 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

unfairly refused to approve a payment made to his account from an overseas bank accountPayment delayed or failed

Starling pay a total of £250 compensation for its failure to properly manage his expectationsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4389675.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.