Halifax Limited

Financial Ombudsman decision DRN-4389164 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mrs P has provided details of her long-standing medical conditions and vulnerabilities.Support for vulnerable customers

Mrs P complains about the poor service she says she received from Bank of Scotland plc trading as Halifax, during calls to discuss managing her mortgage.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4389164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.