Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4388894 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs G complains about the way Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance has dealt with a claim she made to it in relation to replacement doors and windows supplied and fitted by a third party “C”.Product mis-sold

She felt Novuna hadn’t dealt with her claim properly and instead referred her complaint to us.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4388894.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.