Firms › Tesco Personal Finance Limited ›

Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4386683 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

I also think it’s unfortunate that the adviser didn’t check with Miss M as to why she wanted the blocks applied, as this would have elicited her vulnerable statusSupport for vulnerable customers

I think Tesco’s adviser should have told Miss M that the blocks could be attempted, but it couldn’t guarantee effectiveness.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4386683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.