Lloyds Bank PLC

Financial Ombudsman decision DRN-4386272 Not upheld

Not upheldoutcome, as published by the Ombudsman

£301redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Didn’t check they could afford to repay their mortgage balance when they switched to interest only.Irresponsible lending

Unfairly recorded they had missed a mortgage payment on their credit files.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4386272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.