Wise Payments Limited

Financial Ombudsman decision DRN-4385993 Upheld

Upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr D complains that Wise Payments Limited did not refund a series of payments he lost as part of a scam.APP scam refund refused

Wise did not respond to the Investigators information requests, the view or a notice that a final decision would be issued based on what we had if they did not get back to us.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4385993.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.