Vacation Finance Limited

Financial Ombudsman decision DRN-4384387 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

They have said that on each occasion they took holidays they were pressurised to make additional purchases.Irresponsible lending

They also say that they were not told that the points would be lost if they weren’t used.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4384387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.