Barclays Bank UK PLC

Financial Ombudsman decision DRN-4381890 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

Miss M complains that Barclays Bank UK PLC is holding her liable for the money she lost to a scam.APP scam refund refused

Remove any information reported to the credit reference agencies about the loan taken out in Miss M’s nameCredit file reporting

Rules cited

CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4381890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.